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FAQ's

ALL YOU WANTED TO KNOW & MORE...

HOW DO I CARE FOR MY PRODUCTS?

Our curlers and sleep caps are made from the highest quality silk, so they need to be taken care of carefully to keep in top condition.

*HAND WASH*

We recommend hand washing silk items in water no hotter than 30° in a silk safe detergent (always check the detergent is silk safe prior to using!).

To hand wash - dissolve the detergent in the water, place the product in and rub gently to remove any stains, squeeze (gently) to remove excess water and leave to completely air dry in a place away from direct sunlight and heat. DO NOT tumble dry or twist the fabric to remove water as this will damage the silk. 

*WASHING MACHINE*

If needed our products can be washed in the washing machine, always use a silk safe detergent and a delicate or silk cycle at maximum 30°. We also recommend using a delicates bag to reduce the chance of the fabric catching. Leave your silk items to dry away from heat and sunlight. NEVER TUMBLE DRY OR LEAVE SILK IN DIRECT SUNLIGHT. 

WHAT IS YOUR RETURN POLICY?

Customer experience and satisfaction is our number one priority. We thoroughly check each item for any faults or defects prior to dispatch to ensure your item is perfect. Of course we are only human so on the rare occasion we miss something and there's is a fault with your order please email info@loxieshairwear.com for assistance. We aim to reply within 24 hours Monday - Friday. 

We also offer a 14 day return/refund policy on completely unopened/unused items if for any reason you are unhappy with your purchase. Due to hygiene reasons any returned items must be unused and will be thoroughly checked by us on it's return for any signs of wear or usage. Any returned items must be returned in the same packaging with all labels still attached.

Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely. Original shipping costs (if applicable) are non-refundable.

WHICH CURL KIT IS FOR ME?

We now have a quiz to help you find your perfect curler! All curlers are best suited for hair that is below chin length. All curlers are the same length but have different diameters to create different curls. Still not sure? Check out our results gallery for the curlers in action on different hair lengths. Need some help?Send a picture of your hair to info@loxieshairwear.com and we will be happy to advise.

MY ORDER HASN'T ARRIVED YET, WHAT SHALL I DO?

We aim to dispatch all orders within 3 working days. Shipping times vary depending on your chosen delivery service (Royal Mail 1st class between 1-2 days and 2nd class is 2-3 days, for international shipping see next section). Please note we cannot be held liable for any delays once dispatched, on the rare occassion your item has not arrived within 10 working days please contact info@loxieshairwear.com and we will assist.

INTERNATIONAL SHIPPING

We are delighted to offer international shipping to our worldwide customers!

- International shipping times may vary depending on your location.

- Please note that customs processing and international shipping can sometimes cause delays that are beyond our control.

- Customs duties, taxes and fees may be applicable based on the destination country's regulations, customers are solely responsible for any customs fees, duties, taxes or import charges that may be imposed by their country's customs authorities.

- We recommend that customers familiarise themselves with their country's customs policies before placing an order.

Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.

info@loxieshairwear.com

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