FAQ's

ALL YOU WANTED TO KNOW & MORE...

HOW DO I CARE FOR MY PRODUCTS?

Our curlers and sleep caps are made from the highest quality silk, so they need to be taken care of carefully to keep in top condition.

*HAND WASH*

We recommend hand washing silk items in water no hotter than 30° in a silk safe detergent (always check the detergent is silk safe prior to using!).

To hand wash - dissolve the detergent in the water, place the product in and rub gently to remove any stains, squeeze (gently) to remove excess water and leave to completely air dry in a place away from direct sunlight and heat. DO NOT tumble dry or twist the fabric to remove water as this will damage the silk. 

*WASHING MACHINE*

If needed our pillowcases and curlers can be washed in the washing machine, always use a silk safe detergent and a delicate or silk cycle at maximum 30°. We also recommend using a delicates bag to reduce the chance of the fabric catching. Leave your silk items to dry away from heat and sunlight. NEVER TUMBLE DRY OR LEAVE SILK IN DIRECT SUNLIGHT. 

WHAT IS YOUR RETURN POLICY?

Customer experience and satisfaction is our number one priority. We thoroughly check each item for any faults or defects prior to dispatch to ensure your item is perfect. Of course we are only human so on the rare occasion we miss something and there's is a fault with your order please email info@loxieshairwear.com for assistance. We aim to reply within 24 hours Monday - Friday. 

We also offer a 14 day return/refund policy on completely unopened/unused items if for any reason you are unhappy with your purchase. Due to hygiene reasons any returned items must be unused and will be thoroughly checked by us on it's return for any signs of wear or usage. Any returned items must be returned in the same packaging with all labels still attached.

WHICH CURL KIT IS FOR ME?

Our mini curler is smaller in diameter (2cm) whilst the original is slightly larger (2.5cm). The original will create a bigger curl and is best suited for longer hair past shoulder. The mini is great for shorter hair between chin and shoulder length, or those who prefer a tighter curl. Check out our results gallery for the curlers in action on different hair lengths. Still unsure? Send a picture of your hair to info@loxieshairwear.com and we will be happy to advise.

MY ORDER HASN'T ARRIVED YET, WHAT SHALL I DO?

We aim to dispatch all orders within 3 working days. Shipping times vary depending on your chosen delivery service (Royal Mail 1st class between 1-2 days and 2nd class is 2-3 days). Please note we cannot be held liable for any delays once dispatched, on the rare occassion your item has not arrived within 10 working days please contact info@loxieshairwear.com and we will assist.

Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.

info@loxieshairwear.com